MrMobi Privacy Policy

At MrMobi Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at mrmobi.com. By accessing our services, you acknowledge that you have read and understood how we handle your data. We encourage you to review this document carefully, as it forms an important part of your relationship with us as your online gaming operator.

Who We Are

MrMobi Online Casino is operated by ProgressPlay Limited, a company registered in Malta (registration number C58305), with offices in St Julians, Malta. Payment processing services are provided by Babaloo Limited, registered in Gibraltar. We are fully licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/231/2012 (issued 16 April 2013), and we also hold a licence from the UK Gambling Commission (account number 39335). As a licensed operator, we are bound by strict data protection obligations under applicable law, including the General Data Protection Regulation (GDPR).

Information We Collect

When you register and use our MrMobi Online Casino platform, we may collect the following categories of personal information:

• Your full name, date of birth, and residential address
• Email address and phone number
• Payment and financial details, including deposit and withdrawal method information
• Identity verification documents (e.g. passport, driving licence, proof of address)
• Gaming activity, transaction history, and account preferences
• Device information, IP address, browser type, and operating system
• Communications you send to our customer support team
• Bonus and promotional activity, including participation in our Rewards Programme

We collect this information directly from you during registration, through your use of our services, and via automated technologies such as cookies and tracking tools when you browse our Mr Mobi mobile casino or desktop platform.

How We Use Your Information

At MrMobi Online Casino, we use the personal data we collect for the following purposes:

• To create and manage your player account
• To process deposits and withdrawals via methods such as Visa, Mastercard, PayPal, Skrill, Neteller, Apple Pay, and others
• To verify your identity and comply with Know Your Customer (KYC) obligations
• To provide access to our 2,500+ games, including slots, live dealer tables, progressive jackpots, and bingo
• To administer bonuses and promotions, including welcome offers, weekly Cash Spins leaderboard races, and our Rewards Store
• To deliver 24/7 customer support via live chat and email at customersupport@instantgamesupport.com
• To detect and prevent fraud, money laundering, and problem gambling
• To comply with our legal and regulatory obligations under our MGA and UKGC licences
• To improve our Mr Mobi online casino services, personalise your experience, and send you relevant marketing communications (where you have consented)

Legal Basis for Processing

We process your personal data under the following legal bases as defined by the GDPR:

• Contractual necessity: We need to process your data to fulfil our obligations to you as a player on our MrMobi platform
• Legal obligation: We are required to collect and retain certain data under anti-money laundering laws, gambling regulations, and licensing requirements
• Legitimate interests: We process certain data to protect the security of our systems and prevent fraudulent activity
• Consent: Where you have given explicit consent, for example to receive marketing emails or promotional updates about our Mr Mobi casino bonus offers

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Our parent company ProgressPlay Limited and payment processor Babaloo Limited
• Game providers such as Pragmatic Play, Play'n GO, Blueprint, NetEnt, Microgaming, and Games Global
• Payment service providers facilitating your transactions at MrMobi Online Casino
• Regulatory authorities, including the Malta Gaming Authority and UK Gambling Commission
• Identity verification and fraud prevention services
• Legal, compliance, and audit service providers

All third parties with whom we share your data are contractually obligated to handle it in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our MrMobi Online Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies help us remember your preferences, keep you logged in, and measure the effectiveness of our promotions. You may adjust your cookie settings through your browser at any time; however, disabling certain cookies may limit your ability to use some features of our Mr Mobi phone casino platform.

Data Retention

We retain your personal data for as long as your account remains active, and for a minimum period of five years after account closure, in accordance with our regulatory obligations. In certain circumstances, we may be required to retain data for longer periods to comply with anti-money laundering legislation or ongoing legal proceedings.

Your Rights

As a user of our MrMobi Online Casino services, you have the following rights under GDPR and applicable data protection law:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restriction: You may ask us to limit how we process your data in specific situations
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com. We will respond to all verified requests within 30 days.

Security of Your Data

We at MrMobi Online Casino implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our platform uses SSL encryption across all pages, and access to player data is strictly controlled on a need-to-know basis. We regularly review and update our security practices to maintain the highest level of protection for our players.

Responsible Gambling and Data Use

As part of our commitment to safer gambling, we may use your account data to identify signs of problem gambling behaviour. Our MrMobi Online Casino platform monitors gaming patterns to ensure we can offer appropriate support tools, including deposit limits, session limits, and self-exclusion options. This processing is carried out in the public interest and in fulfilment of our licensing obligations.

International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including Gibraltar where Babaloo Limited operates. We ensure that any such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

Restricted Countries

Our services are not available in all jurisdictions. We do not accept players from the United States or other restricted countries. If you attempt to access our Mr Mobi online casino from a restricted location, we will not process your registration, and any data incidentally collected will be deleted promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our MrMobi Online Casino website. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact our team directly. You can reach us via live chat available 24/7 on our site, or by email at customersupport@instantgamesupport.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK, or with the relevant supervisory authority in your country of residence.